Terms of Service

ZedNest is a marketplace that connects people looking for property (tenants and buyers, “seekers”) with people listing property (landlords and agents, “listers”) in Zambia. ZedNest provides discovery, listing, verification and communication tools.

ZedNest is not automatically a party to any rental, purchase or sale agreement made between users, is not an estate agent acting for either side unless expressly agreed in writing, and does not hold rent, deposits or purchase money for users. Contracts, viewings, payments of rent or purchase price, and the condition of a property are matters between the lister and the seeker.

• You must be at least 18 years old and able to form a binding contract.
• You must provide accurate registration information and keep your credentials confidential.
• You are responsible for everything that happens under your account.

ZedNest offers several distinct checks, and they mean different things:

• Identity verification — a phone check and, where submitted, a selfie and a National ID or passport image reviewed by our moderators.
• Listing verification — moderator review of the listing's details and photographs.
• Live location verification — photographs captured in-app at the property, with the GPS coordinates and accuracy recorded at the moment of capture.
• Verification badges — a public signal that a given check was completed and approved at a point in time.

Verification is a trust and safety measure. It does not guarantee that a lister owns the property or is authorised to rent or sell it, that the property's condition, legality, title or documentation are sound, that the description, price or availability are accurate, or how any user will behave in future. Always view a property, check ownership and documentation, and exercise normal caution before paying money or signing a lease or sale agreement.

Listings must be genuine. You must not publish:

• False listings, or listings for property that is not actually available.
• Duplicate listings for the same property.
• Misleading descriptions, photographs, or bait-and-switch offers.
• Unauthorised listings — you must be the owner or an authorised agent, and must not misrepresent ownership or authority to rent or sell.
• Incorrect location information, including a map pin or captured location that does not match the property.
• Incorrect or misleading pricing; prices must be in Zambian Kwacha and must state what is included.
• Fraudulent listings, including listings used to solicit advance payments.
• Prohibited content, including unlawful, discriminatory, defamatory, infringing or adult content.

We may moderate, edit visibility of, suspend or remove listings and accounts that breach these rules, at our discretion.

Seekers pay to unlock a lister's contact details for a specific listing. What you are paying for is access to the contact information — nothing more.

An unlock does not guarantee that:

• The property is still available.
• The lister will reply, or reply within any particular time.
• A viewing, tenancy or purchase will proceed or be concluded.
• The terms discussed will match those advertised.

Unlocks are subject to the payment and refund section below. If a listing turns out to be fraudulent or misrepresented, report it — moderation reviews every report.

Credits are a prepaid platform balance used to pay for in-app features such as contact unlocks. Credits are purchased through mobile money and are then added to your ZedNest wallet after the payment is matched and approved.

• Credits are not money and are not a stored-value or e-money account; they have no cash value outside ZedNest.
• Credits are tied to your account and cannot be transferred, sold or given to another user.
• Credits cannot be withdrawn or converted back into mobile money.
• A mobile-money payment is a payment to ZedNest Limited; the credits it produces are a separate platform balance.

Agent Pro and Landlord Pro are paid plans purchased by mobile money. A subscription starts once your payment is matched and approved by an administrator, and runs for the period shown at purchase.

• Subscriptions do not renew automatically and no money is taken from you automatically. When the period ends, the subscription expires and the plan's benefits stop.
• To continue, you make a new payment for a further period.
• Because there is no automatic renewal, there is nothing to cancel; simply do not renew. If you want your plan ended early, contact us.

ZedNest may provide refunds where a payment is successfully received but the paid ZedNest feature is not delivered because of a technical or platform error.

Payments are generally not refundable where the purchased feature was successfully delivered, including where a user subsequently changes their mind, a lister does not respond, or a property becomes unavailable.

Where a payment is duplicated, incorrectly processed, or successfully received without the corresponding paid feature being delivered, ZedNest may investigate the transaction and, where appropriate, refund the affected amount or restore the corresponding platform credit.

Refunds remain subject to applicable law and the specific circumstances of the transaction.

Referral rewards are earned only on genuine, completed qualifying actions. Self-referrals, duplicate accounts and other abuse void the rewards and may lead to account action.

You must not:

• Defraud, scam or mislead other users, or circumvent platform payments.
• Scrape, harvest or bulk-copy platform data, or probe or attack the service.
• Impersonate another person or submit someone else's identity documents.
• Upload unlawful, defamatory or infringing content.

Disputes about rent, deposits, property condition, ownership or title, purchase or sale agreements, and the conduct of a landlord, agent or tenant are primarily matters between the users involved. ZedNest is not an arbitrator of those disputes and does not hold funds between users.

What we do is moderate activity on the platform: we investigate reports, review listings and verifications, and may remove content or restrict accounts in line with these Terms. Reporting a dispute to us does not create an obligation on us to resolve it or to compensate you.

The ZedNest name, logo, design and software are the property of ZedNest Limited. You keep ownership of the content you submit (photos, descriptions) but grant us a non-exclusive licence to host, display and promote it in connection with the service.

ZedNest is provided “as is”. We do not warrant that listings are accurate, that verified users will act honestly, or that the service will be uninterrupted. To the maximum extent permitted by Zambian law, ZedNest Limited is not liable for indirect or consequential losses, or for disputes between users, arising from use of the platform.

We may restrict, suspend or terminate an account, or hide, unpublish or delete a listing, where we reasonably believe there has been a breach of these Terms, fraud or attempted fraud, misuse of payments, referrals or verification, a risk to the safety of other users, or where we are required to act by law.

A suspended account cannot use platform features, including listing, unlocking contacts and being granted privileged roles. Where appropriate we will tell you the reason, and you may contact us to ask us to review the decision. You may delete your account at any time by contacting us. Provisions that by their nature should survive (such as liability limits and dispute terms) survive termination.

These Terms are intended to be governed by the laws of Zambia, with the courts of Zambia as the intended forum for disputes. This is ZedNest's stated position and is subject to review by qualified Zambian legal counsel; it does not displace any mandatory rights or forum rules that apply to you by law.

We may update these Terms as the product evolves; material changes will be shown on this page with a revised date. Continued use after changes take effect constitutes acceptance.